Please read these terms carefully before using OzzieNetHost services. By signing up, you agree to these terms.
In these Terms, unless the context otherwise requires:
OzzieNetHost offers three tiers of web hosting services:
The page limits specified in each plan refer to the number of publicly accessible, unique web pages (URLs) hosted under your account. Navigation pages, landing pages, contact pages, and all other publicly accessible pages count toward this limit. Single-page applications or dynamic content pages are counted according to the number of top-level routes.
You may upgrade your plan at any time. Upgrades take effect immediately, and the cost difference is prorated for the remaining period. Downgrades take effect at the start of the next Billing Period. You agree that OzzieNetHost may automatically upgrade your plan at its discretion if your usage consistently and materially exceeds your current plan's limits, with prior notice given by email.
To use our services, you must create an account by providing accurate and complete information including your full legal name, valid Australian or international contact details, and a valid email address. You warrant that all information provided is true, accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. You must immediately notify OzzieNetHost of any unauthorised use of your account at support@ozzienethost.com.au. OzzieNetHost will not be liable for any loss or damage arising from your failure to protect your login credentials.
You must be at least 18 years of age to register for an account or be an authorised representative of a legal entity. By registering, you represent that you meet this requirement.
All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Fees are billed in advance for each Billing Period (monthly or annual) and are non-refundable except as outlined in our Refund Policy (Section 7). Payment is due on the first day of each Billing Period.
We accept Visa, Mastercard, American Express, and PayPal. By providing payment details, you authorise OzzieNetHost to charge the applicable fees to your nominated payment method on a recurring basis for the duration of your subscription.
If a payment fails, we will attempt to process it again within 3 business days and notify you via email. If payment remains outstanding for more than 7 days, your account may be suspended. If outstanding for more than 30 days, your account and all associated data may be permanently deleted. OzzieNetHost accepts no liability for data loss due to non-payment.
OzzieNetHost reserves the right to modify pricing at any time. You will be given no less than 30 days' written notice via email of any price increase. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing.
You agree to use OzzieNetHost services only for lawful purposes and in compliance with all applicable Australian and international laws. You must not use the Service to:
OzzieNetHost reserves the right to immediately suspend or terminate any account found to be in violation of this Acceptable Use Policy, without notice and without refund.
OzzieNetHost commits to providing a monthly uptime of 99.9% for all hosting plans, measured on a calendar month basis. "Uptime" means the period during which the hosting service is fully operational and accessible. This commitment excludes scheduled maintenance windows, force majeure events, and outages caused by customer actions or third-party services.
OzzieNetHost performs scheduled maintenance typically between 2:00 AM and 5:00 AM AEST on Sundays. We will provide at least 24 hours' notice via email and our status page for any maintenance windows that may result in service interruption.
In the event that monthly uptime falls below 99.9%, eligible customers may apply for a credit as follows: downtime of 0.1%–1% results in a 5% credit; downtime of 1%–5% results in a 10% credit; downtime exceeding 5% results in a 25% credit. Credits must be requested within 30 days of the incident and are applied to future invoices, not as cash refunds. Credits are the sole remedy for downtime.
We collect personal information that you voluntarily provide when registering for an account, submitting a contact form, or communicating with our support team. This includes your name, email address, phone number, business name (if applicable), billing address, and payment information. We also collect technical data such as IP addresses, browser type, and usage logs for security and performance monitoring purposes.
We use your personal information to provide and improve our services, process payments, communicate with you about your account and service updates, comply with legal obligations, and detect and prevent fraud and security incidents. We do not sell, rent, or share your personal information with third parties for marketing purposes.
All customer data is stored exclusively on servers located in Australia. We implement industry-standard security measures including SSL/TLS encryption, two-factor authentication options, regular security audits, and access controls to protect your personal information from unauthorised access, disclosure, or misuse.
You have the right to access, correct, or request deletion of your personal information held by OzzieNetHost. To exercise these rights, contact us at privacy@ozzienethost.com.au. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have violated the Privacy Act.
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site usage. You may disable cookies in your browser settings; however, this may affect certain functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.
All OzzieNetHost hosting plans are covered by a 30-day money-back guarantee. If you are not satisfied with your service for any reason within the first 30 days of your initial subscription, you may request a full refund of the hosting fees paid. This guarantee applies to first-time subscribers only and does not apply to domain registration fees, which are non-refundable.
To be eligible for a refund under this policy, you must submit your refund request within 30 days of your initial account activation date by emailing billing@ozzienethost.com.au with your account details and reason for cancellation. Refunds will be processed within 5–10 business days to the original payment method.
The following are not eligible for refund under any circumstances: domain name registrations and renewals; SSL certificate fees where separately charged; dedicated IP address fees; any plan fees after the initial 30-day guarantee period; accounts terminated due to violations of the Acceptable Use Policy.
You may cancel your hosting subscription at any time by logging into your control panel and selecting the cancellation option, or by contacting support. Cancellation takes effect at the end of your current Billing Period. No partial-period refunds are issued after the 30-day guarantee window has expired.
All content you upload to our servers remains your intellectual property. You grant OzzieNetHost a limited, non-exclusive licence to host, store, and transmit your content solely for the purpose of providing the Service. OzzieNetHost does not claim any ownership over your content.
The OzzieNetHost name, logo, website design, software, and all associated intellectual property are owned by OzzieNetHost Pty Ltd and are protected by Australian copyright and trademark law. You may not use, copy, modify, or distribute any OzzieNetHost intellectual property without prior written consent.
To the maximum extent permitted by Australian consumer law, OzzieNetHost's total liability to you for any claim arising from or related to the Service shall not exceed the total fees paid by you in the 12-month period immediately preceding the event giving rise to the claim.
OzzieNetHost is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages. Nothing in these Terms excludes or limits any rights or warranties you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded or limited by law.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia, for the resolution of any disputes arising from these Terms or the Service.
Before initiating formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation. If resolution cannot be reached within 30 days, either party may seek mediation through the Australian Disputes Centre prior to commencing litigation.
OzzieNetHost reserves the right to update or modify these Terms at any time. We will provide no less than 14 days' notice of any material changes by email to the address associated with your account and by posting a notice on our website. Your continued use of the Service after the effective date of the amended Terms constitutes your acceptance of the changes. If you do not agree to the amended Terms, you must cancel your subscription before the effective date.
For any questions, concerns, or complaints regarding these Terms or our services, please contact us:
Our team is happy to clarify anything in these terms. Reach out any time — we're always here to help.